Refund and Returns Policy

POINT OF SALE (POS) SYSTEM PURCHASE ORDER (Invoice) & SALES ORDER

Coast to Coast Business Solutions 2410 Albatross #3 San Diego, CA 92101 866-973-8099 Fax: 866-973-8099 support@pointlesspos.com

The following page is page two (2) of the Point-of-Sale Purchase (Invoice). This agreement must be signed along with the invoice supplied. This portion of the agreement covers Amendments, Training, Service & Support, Warranty & Extended Warranty, Time & Cost, and Return Policy. Please read this portion in its entirety prior to signing the agreement. If you have any questions regarding any part of this document, please ask your representative or contact our office.

Section 1:

Training: To familiarize you and/or designated staff with the system, we provide offsite internet-based training. Our goal is to fully inform you of all system attributes and assist you in effectively utilizing the implemented system. We will resolve any challenges you may encounter via telephone, email, or remote access.

Training must be scheduled at least 24 hours in advance.

Service: On-site service calls will result in appropriate charges. These are not available in all areas.

We provide 90 days of free service support. After this period, we offer yearly renewable support plans. The 90-day service support starts the day after the complete product is received.

Free service support covers phone support for:

  • Software

  • Supported peripherals, their installation, and replacement

  • Remote login support

  • Software upgrades for the originally installed version

Internet & Phone Support:

  • If the site has available internet, we will connect the computer to the internet using remote services. If you do not have internet support, then phone and email support will be provided.

Initials: ______

Section 2:

Warranty: We stand behind every product and service we provide. Each piece of equipment has specified warranty information from the manufacturer. Coast to Coast Business Solutions will assist in supporting, returning defective equipment, and arranging for equipment repair from the date of purchase. If you wish to include an extended warranty and rapid replacement, these must be included at the time of purchase and are available only for Pre specified products.

Unauthorized modifications to any component or configuration of the systems will breach this warranty agreement. Damages beyond our control, including those resulting from negligence by your staff, such as alterations, additions, and/or replacement of machines, are not covered under the terms of the warranty. Warranties for hardware and third-party solutions are the responsibility of the respective manufacturers. Coast to Coast Business Solutions will support and maintain these solutions, but if the product fails, requires repair, updates, or upgrades, we will not be responsible for costs, delays, or loss of revenue based on third-party failures.

Section 3:

Time & Cost: The outlined system includes shipping, offsite installation, functional operation, stated training, warranty, and 90 days of technical support service.

We are prepared to complete the process of shipping and installation within a week after purchase if all products are in stock.

Once the product is delivered, we require equipment verification within five business days. If any parts are missing or the product does not work, Coast to Coast Business Solutions must be contacted immediately. If you are unable to contact us over the phone for any reason, please submit an email to our email above.

Coast to Coast Business Solutions is not responsible for scale calibration.

While we do not anticipate system installation interfering with your operations, Coast to Coast Business Solutions will exercise every precaution to eliminate and minimize the effect of our presence on your daily operations. The cost for shipping, installation, and preparation of the fully functional systems will be detailed on the agreement page and based on selected options.

Installations are available Monday to Friday during our business hours, 9 AM to 5:30 PM Pacific Time, and must be scheduled one day in advance. Weekend and after-hours installations are available at an additional cost and need to be scheduled two days in advance.

Training and installation are not available on the same day.

Initials: ______

Section 4:

Return Policy: Coast to Coast Business Solutions will accept returns of products up to 30 days from the purchase date. All returns are subject to approval. All products must be in new condition. A 15% restocking fee will be charged.

DOA Return Policy: If a product is delivered “dead on arrival” (DOA) or defective, you must contact us within 10 calendar days from the shipping date.

Before returning the product, you must obtain a Return Merchandise Authorization (RMA) number from Coast to Coast Business Solutions within 15 calendar days from the shipping date. Once approved, an RMA number is valid for 30 days and includes instructions on where to ship returned products.

Replacements for DOA products will be shipped once an RMA number is issued.

DOA products will be returned to customers under the following circumstances:

  • If a product is returned missing any components from the original order.

  • If the condition of the returned product is misrepresented.

  • If there is no valid and visible RMA number.

  • If a product returned as DOA is tested as fully functional.

  • If the product is received more than 30 days after the RMA number is issued.

Initials: ______

Section 5:

Non-DOA Return Policy: If you would like to return the product for any other reason, you must contact Coast to Coast Business Solutions within 30 days after the purchase date.

All returned products must:

  1. Be returned in their original factory packaging.

  2. Include all CDs, manuals, cables, plastic wrapping, warranty cards, etc.

  3. Be clean and in a factory-resellable condition with no scratches or dents.

  4. Be returned “double-boxed” with no markings or writing on the original factory boxes.

  5. Be returned within 15 days after the RMA number was issued.

  6. A 15% restocking fee applies to returns resulting from customer error.

  7. The customer is responsible for freight costs when returning a product.

Initials: ______

Section 6:

Products We Will NOT Accept for Return: Hardware:

  • If the original box is missing or damaged.

  • If any/all packaging, manuals, materials, or accessories are missing or damaged.

  • If serial numbers do not match the referenced invoice.

  • If the RMA number is not included with the return.

  • If the product is received more than 30 days after the RMA number was issued.

Software & Support:

  • No returns or refunds are available for any software products.

  • No returns or refunds are available for any support services.

After 30 days, the product manufacturer’s warranty shall prevail.

Initials: ______

Amendments:

Coast to Coast Business Solutions is committed to fully satisfying your needs. If at any time prior to our arrival at your location for installation, you wish to amend the system outlined in the agreement, please contact your representative or our office. A staff member will be available to assist you. (Please note: not all installations are onsite.)

We appreciate the opportunity to provide you with our professional services and look forward to addressing your future technology needs. If we can assist in providing clarification or if you have any questions prior to installation, please do not hesitate to contact us at 866-973-8099.

Cardholder Signature: ___________________ Print Name: _______________________

Title: _________________________ Date Signed: ____________________________