Overview

We use notifications to support your account, complete transactions, and provide important service-related
information. Some notifications are required for the operation of your account, while others are optional and
based on your preferences.

You can control how you receive notifications and which optional notifications you receive.

Required Account & Transactional Notifications

Because you conduct transactions with us, certain notifications are considered essential and cannot be fully
disabled. These notifications are strictly limited to operational or security-related purposes and are not
marketing messages.

Examples include:

• Password reset requests
• Account security alerts
• Order confirmations or completion notices
• Critical system or service availability updates

These notifications help ensure account security, accurate order processing, and regulatory and operational
compliance. You may be able to choose the delivery method for certain required notifications, but required
notifications cannot be entirely turned off while your account remains active.

Optional Notifications

You may opt in or out of non-essential notifications at any time. These include, but are not limited to:

• Non-critical software or feature updates
• Informational messages
• Promotional or marketing communications (if offered)

Disabling optional notifications will not affect your ability to use our services or complete transactions.

Notification Methods

Depending on the notification type, messages may be delivered via:

• Email
• SMS (text message)
• WhatsApp
• No notification (where permitted)

Some notification types support multiple delivery methods, while others are limited to specific channels for
security or compliance reasons.

Staff vs. Customer Notifications

Notification options differ based on account role:

• Customer notifications may include email, SMS, or WhatsApp depending on the message type.
• Staff notifications are limited to email or SMS and are used for account access and operational
  purposes.

Disabling Notifications

You may disable optional notifications at any time through your account preferences.

For required notifications:

• You may limit the delivery method where options are available.
• Notifications required for security or transaction completion will still be sent.

If you no longer wish to receive any notifications beyond those required by law or system operation, you may
disable all optional notification types.

Account Retention

Because your account may be associated with financial transactions, regulatory records, or legal obligations:

• Accounts cannot be deleted solely to avoid notifications.
• Notification preferences can always be adjusted or restricted instead.

This supports record-keeping, fraud prevention, and transaction history requirements.

Policy Changes

We may update this policy from time to time to reflect changes in technology, regulations, or services. Any
material changes will be communicated through required notification channels.

Contact

If you have questions about notification settings or this policy, please contact support through your normal
service channel.